Product & Services
Platform MVP

Team
UX- Myself
2 UI
10 Developers
2 Product Owners

Methods
Research, Workshops, Wireframing, Userflows, UI, Service Blueprints

Tools
Adobe Creative Suite
Zeplin

The Approach

Discovery. Define. Develop. Deliver

Discovery

How might we help our customers make better decisions about their IT and provide updated and accurate information about their IT infrastructure?

OpsAI Platform Overview
OpsAI started as an internal consultant tool that needed to be transformed and designed so businesses could have control and knowledge of their information without the need of a consultant. Thus a complete overhaul was needed.

Challenges
1. Turning a highly technical tool with complicated data, with confusing navigation into a tool with easy navigation and easily digestible information.
2. Creating a tool that is highly visual and easily understandable for users who may not completely understand IT, but also a tool that highly knowledgeable users can work with the supplied data.

Research
Competitor analysis was done to compare their focus, features and design to our product.

Research Interviews & Observations
To get the process of development started the team needed to understand how the consultants were using the previous version of OpsAI. We wanted to know what features were essential and what features we could do without. I conducted interviews with 2 of the consultants.

Key Findings

1. Consultant A used the tool to organize the clients data so it can then be moved into the Cloud

"it's like finding a needle in a haystack"
"kind of like a game"

2. Consultant B used the tool's visual information, data graphs for example, to help client's understand where their current status was with their IT Infrastructure. Away to let clients know what they should do next with their IT infrastructure.

In conclusion the tool needed to be practical for use and visual enough for non users to understand it. Stated in our challenges.

Define

Being an already established product we needed to redefine who the project was for. New personas and customer journeys were made to help remind the team why we are designing and developing a new version of this product. Collaborating with the Consultant and sales departments, better insights were gathered.

OpsAI Journey Example:

Second iteration of the OpsAI Journey
Later in the project the team needed to understand different ways of presenting OpsAI new customers. Here is the storyboard of one of those Ideas.
Graphics made by Visual Designer Christian Skøtt.

Develop

Userflows, Wireframes and Colours were then created and chosen.

Wireframes V1

Wireframes V2

UI Design Guide Example

Wireframe with Colours Example

Prototype Testing:
Consultants were brought into to help the team validate our features, this was done in house. We had a select few beta testing customers, this was done at the the customers' premises. These customers were allowed to try the features on their own and report to their account manager, who then brought the ideas and concerns to the team.

Feature Requests:
When I was first brought on to the team there was no clear process when users wanted to request new features they would like to see in the platform. I was asked to create a process that focused on the interactions with the customer during the process. I created a service blueprint for that exact reason. This helped the product owner and the team to make strategic planning more streamlined and efficient.